CARGO AND DELIVERY

Cargo Delivery Process  Simple Lighting Workshop

As Sade Lighting Workshop, we meticulously produce each of our handmade wooden lamps and aim to offer our customers the highest quality product. However, we know that a quality product should not be limited to the design and production stages. For this reason, we also handle the cargo delivery process with the same care. We carefully plan each step to provide our customers with a fast, safe and trouble-free delivery experience. Here is how we, as Sade Lighting Workshop, carry out the cargo delivery process step by step:

1. Product Production and Preparation Process

Each of our lamps is completely handmade and combines functionality with aesthetics. During the production phase, the highest quality wood materials are selected and the design process begins. Meticulous workmanship is carried out to ensure that each product is unique. After production is completed, each product is subjected to quality control. This phase ensures that the product does not contain any defects or errors.

2. Packaging: Safe and Careful Packaging

Each product that is completed is packaged safely and securely. Packaging is extremely important to prevent any damage during the product's journey. Since wooden lamps contain particularly delicate and fragile elements, each piece is packaged carefully. First, the products are wrapped in bubble wrap or protective materials. Then, they are placed in a sturdy box. Each section of the product is specially protected, minimizing movement inside the box. In addition, important information about the product and "Fragile" warnings are added to the outer surface of the box. In this way, the cargo company takes a more careful approach during the transportation process.

3. Shipping Selection and Delivery Time

After the packaging process is completed, the product is delivered to the cargo company. The cargo company is selected from companies that offer reliable and fast delivery services. As Sade Lighting Workshop, we take care to provide the best cargo service to our customers. Our cargo company works according to specific delivery times. Standard delivery times usually vary between 2 and 5 business days, but urgent delivery options may also be available. Delivery times can be flexible according to the demands of our customers. Cargo is arranged at affordable prices and speeds for shipments within Türkiye and abroad.

4. Cargo Tracking System

In order to provide transparency in the delivery process, each customer is given a tracking number. This number allows them to track where their cargo is. Customers can track the transportation stages of their products by entering the tracking number on the cargo company's website. This process allows our customers to see where their delivery is instantly and makes the waiting process easier. In addition, if there is any problem during delivery, our customer service team steps in and provides a solution.

5. Delivery and Post-Delivery Process

The cargo is delivered to the customer's address within the specified delivery time. During delivery, the courier company usually leaves a delivery note and contacts the person who will receive the delivery. It is important to make sure that the products are received safely when the delivery is received. If any damage or missing items are noticed on the package, the courier company is contacted immediately and the situation is reported. After the product is delivered, a thank you message is sent to the customers and a feedback is requested to measure their satisfaction.

6. Customer Satisfaction and Support

As Sade Lighting Workshop, we prioritize customer satisfaction at every stage of the cargo delivery process. In case of a problem after delivery, our customer service team steps in and provides a solution. In case of any negative situation regarding the product, free return or exchange opportunities are also provided. Thus, we guarantee that our customers have a completely satisfied experience.

7. International Deliveries

We also manage international deliveries meticulously. International shipments go through certain processes based on customs procedures and local delivery conditions. However, the customer is informed at every step and the delivery process is followed transparently.

As a result, as Sade Lighting Workshop, we always manage the cargo delivery process at the highest standards and prioritize customer satisfaction. We take care at every stage to deliver your handmade products safely and quickly.

PROCESSES

• Production Process: Our handmade wooden lamps are produced with carefully selected materials and then undergo quality control.
• Packaging: Your products are packaged safely and carefully, ensuring that they are delivered without damage.
• Delivery: The product is shipped quickly and safely within the specified delivery time.
• Follow-up: By providing a cargo tracking number, you can easily track where your product is.
• Customer Satisfaction: You can contact our support team to ensure customer satisfaction at every stage of the delivery process.

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